FAQs
Frequently Asked Questions
What do you mean by conscious?
At Othos we believe that consumers deserve to have transparency when it comes to bodycare products. We strive to offer products that do not include additives, dyes or parabens. We try to keep our ingredients clean and simple to offer the best body care products available. Othos is all natural, and Element contains extremely pure synthetic fragrances that are phthalate-free.
Do you have an in-person storefront?
You can visit us in the Charleston City Market in downtown Charleston, SC! While our spot is not guaranteed, we try our very best to be there every day from 10am-5pm. You can also find us there for Nite Markets, 6pm-1030pm on weekend nights. Please follow us on Facebook and Instagram to get updates on our upcoming online specials and events near you!
What are your products made with?
Othos products contain natural ingredients such as coconut oil, shea butter, jojoba oil, and beeswax. Element candles are made of 100% organic soy wax and cherry wood wicks that crackle softly like a fireplace. For a more detailed description of our ingredients per product visit our product pages. All ingredients are listed in the product descriptions.
What are your scents made from?
Othos products are fragranced with 100% natural essential oils. Element products contain fragrance oils that are completely phthalate-free.
Do you offer wholesale/white-labeling?
Yes! For more information please contact sales@elementcandles.com
Candles by Element Candles
Where is the wick for my candle?
The wick is the wooden line in the middle of the candle. We use wood wicks for a more even and longer lasting burn. Light the wooden wick on both ends to allow the flame to meet in the middle.
Why is my candle not staying lit?
If your candle is new: light the candle wick on both ends for your first burn. Sometimes it wont
meet in the middle automatically. We suggest lighting your candle this way each time you go to burn it.
*Give it a second to catch completely.
*Allow the wax to melt completely to the edge before blowing out. This will ensure you do not have any tunneling which will cause the wick to be defective.
**After every burn, make sure to knock off the charred piece of the woodwick before relighting. When new wood is exposed, the flame will catch the oil saturated part of the wick.
Why do you use soy wax?
Our soy wax is 100% organic and grown in the US. Using soy wax allows a cleaner burn so our candles are actually smokeless! Most candles are paraffin based, which contains petroleum- which is what produces black soot and is actually toxic to breathe in.
Why are the Element Candles numbered?
We started with a number of fragrances and over the years we have dialed the candles back to a select few of our bestsellers, and we kept the numbers of the fragrances so we remember which ones are the best! (Think “Chanel #5”)
What is the burn time for Element Candles?
Our wood wick candles last from 60 to 80 hours.
60 if you burn non stop, and 80 hours if you only burn for 4 hours each time.
Why can't I smell my candle?
Sometimes the size of the room can play into why you can not smell your candle. Heat rises and so will the scent, so if you have high ceilings or a really large open space, it may be harder to smell the fragrance. A single Element Candle will roughly fill a small apartment or a 500 square foot room. Another reason may be that some fragrances smell stronger than others. Our Clean scents are lighter, so better for smaller areas like a bathroom or bedroom, so you can smell them better.
What do I do with my container when I'm done?
Reuse it! We encourage you to reuse your vessel when possible. You can use it as a planter, pencil holder, or a cup for your makeup brushes. Use your imagination, but please do not drink out of them.
Body Care Products by Othos
Bath Bombs
What should I expect from my bath bomb?
After running your bath, simply drop your bath bomb in the bath water and watch it fizz! If you would like to break it up before dropping the whole bath bomb, you may do so to get multiple uses out of it. Be sure to rinse the bathtub out immediately afterwards to prevent any staining and slippery residue! Using a towel, rather than a scrub brush will help with the clean up process. A scrub brush can actually scratch the bathtub and push the clay pigments deeper into the scratches, making it more difficult to remove. Store in a cool/dry place.
Again… Always clean the bathtub after use.
Can the botanicals on the bath bomb go down my drain?
The botanicals are natural and small and will most likely fit down your drain. If you come across any clogging, drain cleaners such as Draino can be used to decompose the botanicals as they are organic matter.
Soaps
What should I know about my bar soap?
Do not leave it in water, place it in a soap dish or one of our soap bags to get the most use out of it. Store at cool/room temperature
What happens if I get the soap in my eyes?
Flush out immediately, and continue to do so until your eyes are free of soap.
Body Oil, Body Butter, Salve
What should I expect from my body oil, body butter, and/or salve?
Because these products are oil based, a little goes a long way! You do not need full handfuls of product, small amounts (about the size of a dime) should do the trick in most cases! While skin may feel slightly oily after application, they tend to absorb into the skin within a matter of minutes.
What is the difference between these products? How should I know which one to use?
Body oils make a great after shower moisturizer as well as a good moisturizer to touch up on large dry spots. The body oil is the lightest of our moisturizers, so if you are not a fan of heavy oils this may be the best option for you!
Our body butter is great for full body moisturizing and is a bit more fluffier than our salve, but thicker than our body oil. It’s a great moisturizer for legs, arms, and torso. It can also be used as a makeup remover, by applying and wiping and washing off the remainder of the body butter.
Our salve is a bit of a ‘wonder product.’ It’s great for scars, small dry spots, and sunburns. It can also be used on the go as a moisturizer or lip balm.
None of these products should be applied internally. External use only!
My body butter and/or salve melted in transit! What can I do?
By popping these products in a freezer or refrigerator for an hour or two, you can bring them back to their solid state!
Store in a cool/room temperature place.
Body Scrub
How should I store my body scrub?
Keep in a cool/dry place after use.
Can I use the body scrub on my face?
We do not recommend using our body scrub on your face.
Lip Scrub and Lip Balm
Which do I use first, lip balm or body scrub?
We recommend using the lip scrub, washing it off, dapping your lips dry, and following up with our lip balm for the best results!
Do I have to use them both together?
No! You can use them separately, but we do recommend using both every once in a while for the best results.
My lip balm melted in transit, what can I do?
By simply popping our lip balm in a freezer or refrigerator for a couple of hours, you can bring them back to their original state!
Store in a dry/cool place.
Bath salts
How should I use my bath salts?
Just take a scoop (your desired amount) and sprinkle it into your bath water, and allow it to partially dissolve. Then just enjoy your bath! Store them in a cool/dry place after use.
Soothing Pet Balm by Zeke’s Pet Care
Where do I apply Zeke’s Soothing Pet Balm?
It can be applied to your dog’s hotspots/dry spots, nose, and paws.
My furry friend licked some of it, is that okay?
Our pet balm contains all natural ingredients (see our product page for more information), so you never have to worry about toxins. It is completely okay if they lick some of it after application.
Is Zeke’s Soothing Pet Balm for dogs only?
No way! It can be used on any furry critter, cats, dogs, possums, rabbits, you name it! And it is even veterinarian approved!
My pet balm melted in transit, what can I do?
By simply popping our pet balm in a freezer or refrigerator for a couple of hours, you can bring them back to their original state! Store in a cool/dry place.
email: sales@elementcandles.com